Privacy Policy

Golden Housekeeper Ltd, Company Number 16502368, is registered in England and Wales and operates the educational brand Método Hora de Ouro (MHDO) and related products, services, training programmes, mentoring services and digital resources.

Método Hora de Ouro provides education, training, digital products and business development resources primarily for cleaners, housekeepers and cleaning professionals.

Data Controller: Golden Housekeeper Ltd
Brand: Método Hora de Ouro
Company Number: 16502368
Address: Butters Farm Barn, Baughurst Road, RG26 5LL, United Kingdom
Privacy Contact: Daniel Lourenço
Email: fefa@metodohoradeouro.com

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

We may collect information you provide directly, information collected automatically when you use our websites or digital services, and information received from third-party service providers or platforms.

We may collect personal information when you register for a course, class, event or waiting list; complete a website form; purchase a product or service; subscribe to communications; contact us by email or WhatsApp; participate in mentoring, training, surveys or research; interact with our website; or interact with our marketing campaigns.

Depending on the purpose, we may rely on consent, contractual necessity, legal obligation or legitimate interests as our lawful basis under the UK GDPR.

Consent: where you actively agree to a particular use of your information, including certain marketing activities and certain cookies or tracking technologies. You may withdraw consent at any time.

Contract: where processing is necessary to enter into or perform a contract with you, such as processing a purchase and providing access to a course or service.

Legal obligation: where processing is necessary to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests: where appropriate for purposes such as fraud prevention, security, protecting our systems, improving business processes and managing existing customer relationships, provided those interests do not override your rights and reasonable expectations.

Electronic marketing and technologies that store or access information on your device may also be subject to the Privacy and Electronic Communications Regulations (PECR). Where PECR requires consent, legitimate interests do not replace that requirement.

We use cookies and similar technologies such as pixels, scripts, tags and local storage. Our consent management platform is Cookiebot.

Depending on your consent choices, our website may use Google Tag Manager, Google Analytics 4, Google Consent Mode, Meta Pixel, TikTok Pixel if implemented, Google Ads conversion and remarketing technologies if implemented, and Systeme.io tracking and website functionality.

Non-essential technologies are managed according to the consent choices available through our Cookiebot banner. You can change or withdraw your cookie consent choices through the cookie settings available on the website.

For more detailed information, please see our Cookie Policy.

We use or may use Google services for analytics, advertising, website performance and measurement.

Google Analytics 4: helps us understand website traffic, user journeys, events and performance.

Google Tag Manager: helps us manage website measurement and marketing tags.

Google Consent Mode: allows Google tags to adjust their behaviour according to the consent status communicated by our consent management platform. Depending on configuration and consent status, limited cookieless measurement signals may be processed without the relevant analytics or advertising storage being enabled.

Google Search Console: helps us analyse search visibility and organic search performance.

Google Ads: may be used in the future for advertising, campaign measurement, conversion tracking, remarketing and audience-related features. If Google Ads tracking or advertising technologies are activated, their use will be subject to applicable cookie and consent requirements.

We use or may use Meta technologies, including the Meta Pixel, for campaign measurement, conversion tracking, advertising attribution, remarketing and audience optimisation. Where these technologies involve storing or accessing information on your device, they are subject to your relevant consent choices.

We may also maintain business profiles or communicate through services such as Facebook, Instagram and WhatsApp. These platforms may independently process information under their own privacy policies and may act as controllers for some processing activities.

We use TikTok for social media and advertising activities. We use the TikTok Pixel to measure website traffic and advertising campaign performance, track relevant website events, improve attribution, optimise campaigns and support audience-related advertising features such as remarketing where applicable.

The TikTok Pixel may process information such as advertising and event information, timestamps, IP address, device and browser information, cookies and certain website interaction data. Its use on our website is subject to the applicable consent choices managed through Cookiebot.

Where consent is required, TikTok advertising technologies are not intended to operate for non-essential purposes before the relevant consent has been provided.

Payments may be processed through third-party providers such as Stripe, Klarna where offered, or other payment services made available through our sales platforms. We generally do not receive or store full payment card details.

We use Systeme.io for website and funnel hosting, contact forms, lead capture, customer records, course access, email communication and automation, sales and transaction management, and related website functionality.

We may send communications relating to courses, educational content, product updates, events, launches, promotions and offers where there is an appropriate legal basis and applicable PECR requirements have been met.

Where consent is required, marketing consent will not be treated as automatically granted merely because you purchase a product, use our website or read this Privacy Policy.

You can opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting fefa@metodohoradeouro.com.

We may use WhatsApp Business or similar services for customer support, community management and communications. Where marketing messages are sent through electronic messaging services, we apply the relevant UK direct marketing and privacy rules. Information may also be processed by the messaging provider under its own privacy terms.

We may share personal information where necessary with website and funnel providers, CRM and email automation providers, payment processors, analytics providers, advertising and measurement platforms, cloud storage providers, communication services, professional advisers and authorities where legally required.

Examples of providers we use or may use include Systeme.io, Stripe, Klarna, Google, Meta, TikTok, Cookiebot, Google Workspace and WhatsApp.

The legal role of each provider may vary depending on the specific processing activity. A provider may act as a processor, separate controller or, in limited circumstances, joint controller. We do not sell personal information to advertisers.

Some service providers may process personal information outside the United Kingdom. Where a restricted international transfer occurs, we seek to ensure that an appropriate transfer mechanism applies where required, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved EU Standard Contractual Clauses, or another safeguard permitted under applicable UK data protection law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.

We use reasonable organisational and technical measures intended to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised disclosure or access. Measures may include access controls, secure passwords and authentication, HTTPS/TLS connections, restricted access, account monitoring, reputable cloud providers and backup or recovery processes where appropriate. No online service can guarantee complete security.

Some rights are subject to conditions and exemptions under applicable law. To exercise your rights, contact fefa@metodohoradeouro.com. We may need to verify your identity before responding to certain requests and will normally respond within the time limits required by applicable data protection law.

Our paid products and services are intended primarily for adults. We do not intentionally design our services to collect personal information from children for commercial or marketing purposes. If we become aware that personal information relating to a child has been collected inappropriately, we will review the circumstances and take appropriate action.

Where we publish identifiable testimonials, reviews, images, videos or case studies, we will seek an appropriate legal basis and, where required, obtain permission from the individual concerned.

We may update this Privacy Policy when our services, technologies, marketing or analytics infrastructure, service providers, or legal and regulatory requirements change. Where a new use of personal information represents a material change, we will take appropriate steps to bring that information to the attention of affected individuals where required. The latest revision date will appear at the top of this page.

If you have concerns about how we use your personal information, please contact us first so that we can investigate. You may also have the right to complain to the United Kingdom supervisory authority, the Information Commissioner’s Office (ICO). Individuals located in other jurisdictions may also have rights to contact their relevant local data protection authority where applicable.

Golden Housekeeper Ltd
Método Hora de Ouro
Company Number: 16502368
Butters Farm Barn
Baughurst Road
RG26 5LL
United Kingdom

Privacy Contact: Daniel Lourenço
Email: fefa@metodohoradeouro.com