POLÍTICA DE PRIVACIDADE DE DADOS

Privacy Policy – Golden Housekeeper Ltd / Método Hora de Ouro (MHDO)

Last updated: 13 November 2025

1. About Us

Golden Housekeeper Ltd (Company Number 16502368), registered in England and Wales, operates the brand Método Hora de Ouro (MHDO) and related products (MHDO Pro, Mentoria de Ouro, Dossiê de Ouro, Perfil de Ouro, and others).
The company provides digital education and mentorship for cleaning professionals in the United Kingdom and across Europe.

Data Controller: Golden Housekeeper Ltd
Data Protection Officer: Daniel Lourenço
Email: fefa@metodohoradeouro.com
Address: 460 Abbey Road, Basingstoke, RG24 9EN, United Kingdom

This Privacy Policy explains how we collect, process, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal information:

A. Data Provided Directly by You

  • Full name

  • Email address

  • Telephone or mobile number

  • Country of residence

  • Payment details (processed securely by Stripe or Klarna)

  • Information shared in surveys, contact forms, or mentoring sessions

B. Data Collected Automatically

  • IP address

  • Browser type, operating system, and device information

  • Access times, pages visited, duration of visits

  • Cookies and similar technologies (see section 12)

C. Data from Third-Party Platforms

If you access our content through Systeme.io, Stripe, WhatsApp, or social media (Instagram, Facebook, YouTube), those services may collect personal data under their own privacy policies.

3. How We Collect Data

We collect personal data through:

  • Website forms (e.g., sign-ups, checkout pages, contact forms)

  • Cookies and analytics tools (Google Analytics, Systeme.io tracking)

  • Voluntary submissions (e.g., testimonials, messages, WhatsApp interactions)

  • Purchases and subscriptions made through Stripe or Systeme.io

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To communicate information about our courses and services

  • To process purchases and provide access to digital content

  • To send marketing communications, newsletters, and promotions

  • To personalise user experience and segment audiences

  • To improve our website and service performance through analytics

  • To provide customer support and handle technical issues

  • To comply with legal and tax obligations

5. Legal Basis for Processing

Under the UK GDPR, data processing is based on one or more of the following legal grounds:

  • Consent (Article 6(1)(a)): When you voluntarily subscribe, fill out a form, or accept marketing communications.

  • Contractual necessity (Article 6(1)(b)): When processing is required to deliver purchased digital content.

  • Legitimate interest (Article 6(1)(f)): For analysis, fraud prevention, or website improvement.

  • Legal obligation (Article 6(1)(c)): For tax, accounting, or compliance purposes.

You may withdraw your consent at any time by contacting fefa@metodohoradeouro.com, without affecting the lawfulness of prior processing.

6. Use of Your Data

We use your personal data to:

  • Deliver course access and educational materials

  • Manage billing and payment verification

  • Send emails with learning content, updates, and offers

  • Conduct satisfaction surveys and collect feedback

  • Manage community groups (WhatsApp, Telegram)

  • Display anonymised testimonials and case studies (with consent)

  • Prevent fraud and unauthorised access

We do not sell, rent, or exchange personal data with third parties for commercial gain.

7. Data Storage and Security

We employ strong administrative, technical, and physical safeguards to protect your personal information.

Storage Platforms:

  • Systeme.io: CRM and email automation

  • Stripe / Klarna: Secure payment processing

  • Google Workspace / Drive: Internal storage and document management

  • WhatsApp Business: Communication and support

Security Measures:

  • Data encryption in transit (HTTPS / TLS)

  • Access control restricted to authorised personnel

  • Regular password rotation and device monitoring

  • Backups and disaster recovery procedures

Data Location:

Your data may be stored in the UK, the European Economic Area (EEA), or other jurisdictions with adequate protection levels recognised by the UK Government or the European Commission.

8. Data Sharing and Third Parties

We may share data only when necessary for service delivery:

PartnerFunctionLocationComplianceSysteme.ioCRM, email automationEUGDPR-compliantStripePayment processorUS / EUSCCs & UK AddendumKlarnaPayment processorEUGDPR-compliantWhatsApp / MetaCommunicationGlobalStandard contractual clausesGoogle AnalyticsAnalyticsGlobalIP anonymisation enabled

All third parties act as data processors under signed agreements and must comply with the UK GDPR.

9. Data Retention

We retain personal data only as long as necessary for the purposes described above:

  • Contact data: 3 years from the last interaction

  • Purchase records: 6 years (for accounting compliance)

  • Marketing data: Until you unsubscribe or withdraw consent

  • Technical logs: 12 months

  • Legal data: As required by applicable UK law

When data are no longer needed, they are securely deleted or anonymised.

10. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  1. Access (Art. 15): Obtain a copy of your personal data.

  2. Rectification (Art. 16): Correct inaccurate or incomplete data.

  3. Erasure (Art. 17): Request deletion ("right to be forgotten").

  4. Restriction (Art. 18): Limit processing in certain cases.

  5. Portability (Art. 20): Receive data in a machine-readable format.

  6. Objection (Art. 21): Object to processing, especially for marketing.

  7. Withdraw Consent: Withdraw previously granted consent.

To exercise your rights:
Email: fefa@metodohoradeouro.com
Response time: within 30 days (extendable for complex cases)
No fees apply unless the request is excessive or unfounded.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience.

Types of Cookies:

  • Essential cookies: Required for site functionality.

  • Performance cookies: For analytics and metrics.

  • Marketing cookies: For personalised content and ads.

Cookie Management:

You can manage or disable cookies in your browser settings or through our cookie banner.
For more information, visit: www.allaboutcookies.org

12. Marketing Communications

You may receive marketing emails or WhatsApp messages from us based on your consent or legitimate interest.
You can opt-out at any time by:

  • Clicking the “unsubscribe” link at the bottom of our emails

  • Replying “STOP” or “UNSUBSCRIBE” to WhatsApp messages

  • Emailing fefa@metodohoradeouro.com

Your request will be processed within 48 hours.

13. Data Relating to Minors

Our products and services are directed to individuals aged 18 and above.
We do not knowingly collect data from children under 16.
If such data are identified, they will be deleted immediately.

14. International Data Transfers

Where data are transferred outside the UK or EEA, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • UK Addendum for international transfers

  • Decisions of adequacy under UK law

15. Changes to This Policy

We may update this Privacy Policy from time to time.
All updates will be posted with a new “Last Updated” date at the top of this page.

  • Substantial changes: We will notify you via email.

  • Minor updates: Reflected by a date revision on this page.

We encourage you to review this policy periodically.

16. Complaints and Supervisory Authorities

If you believe your data protection rights have been violated, please contact us first via fefa@metodohoradeouro.com.

If unresolved, you may contact:

  • United Kingdom: Information Commissioner’s Office (ICO) – www.ico.org.uk

  • European Union: Your national Data Protection Authority

  • Brazil (if applicable): Autoridade Nacional de Proteção de Dados (ANPD) – www.gov.br/anpd

17. Contact Information

For any questions, requests, or privacy concerns:
📧 Email: fefa@metodohoradeouro.com
📍 Address: 460 Abbey Road, Basingstoke, RG24 9EN, United Kingdom
🕓 Response Time: within 30 days

Please include:

  • Full name and email used for registration

  • Description of your request

  • Proof of identity (if required)

18. Consent

By submitting your personal data through our website or forms, you:

  • Confirm you have read and understood this Privacy Policy

  • Consent to the processing of your personal data for the stated purposes

  • Acknowledge your rights under the UK GDPR

  • Agree to receive communications from Método Hora de Ouro, which you may withdraw at any time

Criado por FedaOnline