1. Company Identification
These Terms and Conditions govern products and services operated by:
Golden Housekeeper Ltd
Company Number: 16502368
Registered in England and Wales
Butters Farm Barn
Baughurst Road
RG26 5LL
United Kingdom
Email:
fefa@metodohoradeouro.com
Método Hora de Ouro is an educational brand operated by Golden Housekeeper Ltd. Related products and services may include MHDO, MHDO Pro, Mentoria de Ouro, Dossiê de Ouro, Perfil de Ouro, EOT de Ouro, digital guides, e-books, live classes, workshops and other educational products introduced by the company.
Unless expressly stated otherwise, the legal and financial relationship with customers is with Golden Housekeeper Ltd.
2. Scope of These Terms
These Terms apply to purchases made through our websites, sales funnels, checkout pages and other authorised sales channels.
By purchasing a product or service, you agree to these Terms as they apply to that transaction.
Additional terms may apply to a particular programme, promotion, subscription, mentoring arrangement or service.
If product-specific terms differ from these general Terms, the product-specific terms presented before purchase will apply to that specific transaction.
Nothing in these Terms affects statutory consumer rights that cannot lawfully be excluded or restricted.
3. Our Products and Services
We may offer:
- Online courses
- Recorded educational programmes
- Live online classes
- Group programmes
- Private mentoring or consultancy
- Downloadable e-books, templates, guides and documents
- Access to private communities
- Workshops and events
- Subscriptions
- Other educational or business-development services
The exact content, format, access period, price and inclusions will be described on the relevant sales or checkout page.
4. Educational Nature of Our Services
Método Hora de Ouro provides educational and business-development information based on experience, training, methodologies and practical strategies.
Our courses and mentoring services are intended to support cleaners and cleaning professionals in areas such as professional development, pricing, customer acquisition, communication, organisation, business management and growth.
They do not constitute legal, tax, accounting, financial or regulated professional advice.
Where appropriate, you should obtain advice from a qualified professional for your individual circumstances.
5. No Guarantee of Business or Financial Results
Results vary between individuals and businesses.
We do not guarantee:
- A particular level of income
- A specific number of clients
- Business growth
- Increased hourly rates
- Profitability
- Sales or conversion rates
- Employment opportunities
- Any particular financial outcome
Examples, testimonials, case studies and results achieved by Fefa, Golden Housekeeper Ltd, students or other participants are illustrative only and do not guarantee that another person will achieve the same outcome.
Results may depend on your location, market, experience, implementation, pricing, availability, communication, effort and individual circumstances.
6. Order and Contract Formation
A contract is normally formed when:
- You submit an order through an authorised checkout
- Your payment is successfully authorised or an approved payment arrangement is established
- We send confirmation or provide access to the purchased product or service
We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, an obvious pricing or technical error, misuse of a promotional offer, inability to provide the purchased service or breach of these Terms.
If we cancel an order after payment and no service or digital content has been supplied, any amount properly due back to you will be refunded.
7. Prices, Taxes and Currency
Prices are normally displayed in GBP (£) unless otherwise stated.
Applicable taxes, including VAT where required, will be shown or applied according to the transaction and applicable tax rules.
We do not guarantee that every product or transaction will always be subject to the same VAT rate or tax treatment.
The total amount payable should be shown before completion of the purchase.
Purchases made outside the United Kingdom may also be subject to exchange-rate differences, bank charges, local taxes or other local obligations.
8. Payment Processing
Payments may be processed through providers including:
- Stripe
- Klarna, where offered
- Payment services integrated with Systeme.io
- Other payment providers that may be introduced in the future
These providers may apply their own terms and privacy policies.
We generally do not store full payment card details.
9. Instalment Plans
Some products may be offered through instalment or payment plans.
Where you choose an instalment plan, you agree to pay the full series of payments associated with the plan unless applicable consumer law or the specific offer states otherwise.
If a payment fails, we may:
- Retry the payment where permitted
- Contact you to resolve the outstanding payment
- Temporarily suspend access
- Restrict access until payment is brought up to date
We will not apply disproportionate penalties solely because of a failed payment. Applicable consumer rights remain unaffected.
10. Access to Digital Courses
Access to digital courses is personal, individual and non-transferable.
Unless the relevant sales page states otherwise, access is provided for the period advertised at the time of purchase.
Where a product is advertised with a defined access period, such as 12 months, that period begins from the date stated in the offer or from the date access is granted.
You are responsible for maintaining the security of your login credentials and must not provide them to another person.
11. Lifetime Access
Where we expressly advertise lifetime access, this means access for the commercial lifetime of that particular digital product or service, rather than the lifetime of the customer.
Digital platforms, technology and educational products may change over time.
If a lifetime-access product is permanently discontinued, we will take reasonable steps appropriate to the circumstances and applicable consumer rights.
Nothing in this clause removes statutory rights relating to digital content.
12. Technical Requirements
You are responsible for having suitable:
- Internet access
- Compatible devices
- Browser or software
- Email access
- Login credentials
We cannot guarantee uninterrupted access where disruption is caused by internet providers, third-party platforms, maintenance, cybersecurity incidents or circumstances outside our reasonable control.
Where a technical issue is within our reasonable control, we will take reasonable steps to resolve it.
13. Intellectual Property
Unless otherwise stated, course materials and branded materials provided by us are owned by or licensed to Golden Housekeeper Ltd.
This may include:
- Videos and recorded classes
- Written lessons and PDFs
- Templates, checklists and worksheets
- Calculators
- Graphics and presentations
- Scripts and methodologies
- Branding
- Downloadable resources
Your purchase gives you a limited, personal, non-exclusive and non-transferable licence to use the materials for your own learning or permitted business use as specified with the product.
Ownership of intellectual property is not transferred to you.
14. Prohibited Uses
Without written permission, you must not:
- Reproduce substantial course materials
- Resell or redistribute them
- Upload them to public or private sharing platforms
- Provide your login to another person
- Record or redistribute restricted classes
- Copy materials to create or teach a competing course
- Remove copyright or ownership notices
- Commercially exploit our proprietary training materials
Reasonable screenshots or extracts used solely for personal learning records are not intended to be prohibited where they do not involve redistribution, publication or commercial exploitation.
Serious or repeated infringement may result in suspension or termination of access and may lead to legal action where appropriate.
15. Live Classes, Mentoring and Consultancy
Mentoring, consultancy and live services may be subject to booking and scheduling rules communicated at the time of purchase.
If you need to reschedule, reasonable notice should be provided according to any booking policy communicated for that service.
Where you fail to attend a scheduled session without sufficient notice, the session may be treated as used where this was clearly disclosed before booking and is fair in the circumstances.
If we need to cancel or reschedule a session, we will normally offer another reasonable date or another appropriate remedy.
16. Digital Content and Cancellation Rights
Consumers purchasing online may have statutory cancellation rights under the Consumer Contracts Regulations 2013, depending on the type of product or service and the circumstances of the purchase.
We may therefore request an express confirmation at checkout before providing immediate access to qualifying digital content.
Simply reading these Terms is not intended to replace any express consent or acknowledgement required by law.
17. Statutory Rights for Digital Content and Services
Nothing in these Terms excludes statutory rights that apply to digital content or services.
These may include requirements relating to:
- Satisfactory quality
- Fitness for purpose where applicable
- Conformity with description
- Reasonable care and skill for services
Where you are legally entitled to a remedy, these Terms do not remove that entitlement.
18. Refund Policy
Our separate Refund Policy forms part of the terms governing purchases where applicable.
Any commercial refund policy offered by us is in addition to, and does not replace, rights you may have under applicable consumer law.
Refund eligibility may vary according to the type of product or service purchased.
Please refer to the Refund Policy and the terms shown on the relevant sales page.
Refund requests should be sent to fefa@metodohoradeouro.com .
19. Downloadable Digital Products
Downloadable resources such as e-books, templates, reports, dossiers or guides may be supplied immediately after purchase.
Where legally permitted, cancellation rights relating to immediate digital content may be affected once supply begins after the necessary express consent and acknowledgement have been obtained.
This does not affect statutory remedies where digital content is faulty, not as described or otherwise fails to meet applicable legal standards.
20. Communities
Some products may include access to communities such as WhatsApp, Telegram or another private platform.
Members must not:
- Harass or abuse other members
- Post discriminatory, threatening or unlawful content
- Spam the group
- Repeatedly promote unrelated products or services
- Share confidential information belonging to other members
- Distribute proprietary MHDO materials outside the group
We may moderate content or remove a member where reasonably necessary to protect the community or enforce these rules.
21. Testimonials, Images and Recordings
Participation in a programme does not automatically constitute blanket consent for us to use your image, voice or testimonial in commercial advertising.
Live sessions may sometimes be recorded for educational delivery, replay access, quality or operational purposes where this has been appropriately disclosed.
Where we wish to use an identifiable testimonial, photograph, video, voice recording or private message for marketing or promotional purposes, we will seek an appropriate legal basis and, where required, permission.
22. Privacy and Personal Data
Golden Housekeeper Ltd processes personal information in accordance with its Privacy Policy.
Our website also uses cookies and similar technologies in accordance with our Cookie Policy.
Agreeing to these Terms does not automatically constitute consent to all forms of marketing or non-essential tracking.
23. Marketing Communications
Marketing consent, where required, is managed separately from acceptance of these Terms.
We may send electronic marketing where you have provided valid consent or another lawful mechanism under applicable electronic marketing rules applies.
You can unsubscribe using the method provided in the relevant communication.
24. Third-Party Platforms and Services
Our services may rely on third parties such as:
- Systeme.io
- Stripe
- Klarna
- Meta
- TikTok
- Google meet or another meeting provider
- Email providers
- Cloud-hosting providers
We are not responsible for every technical failure occurring entirely within an independent third-party service and outside our reasonable control.
This does not exclude responsibility where the law requires us to remain responsible for delivering the product or service purchased from us.
25. Suspension and Termination
We may suspend or terminate access where reasonably necessary because of:
- Serious or repeated breach of these Terms
- Unauthorised sharing or resale of content
- Fraudulent activity
- Abusive behaviour
- Security concerns
- Outstanding payment obligations where suspension is permitted
Where appropriate, we may provide notice and an opportunity to remedy the breach.
Immediate action may be taken where reasonably necessary for serious misconduct, fraud, security risks or substantial intellectual-property infringement.
26. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, these Terms do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
Subject to those protections, we are not responsible for losses caused solely by:
- Failure to implement educational material
- Normal business risk
- Market conditions
- Inaccurate information supplied by the customer
- Unauthorised sharing of login credentials by the customer
- Circumstances genuinely outside our reasonable control
We do not guarantee business profits or financial outcomes.
27. Events Outside Our Reasonable Control
We will not be treated as being in breach solely because performance is delayed or prevented by an event genuinely outside our reasonable control.
Examples may include:
- Widespread internet or hosting outages
- Failure of an independent platform
- Natural disasters
- Governmental restrictions
- Serious cybersecurity incidents
- Illness or emergency affecting a scheduled live service
- Other comparable unforeseen events
We will take reasonable steps to minimise disruption and, where appropriate, communicate significant delays.
28. Changes to Products
We may update course materials, lesson structures, platforms, instructors, downloadable resources or delivery methods where reasonably necessary.
Changes may be made to:
- Improve content
- Correct errors
- Reflect market or legal developments
- Update technology
- Maintain security
- Replace obsolete material
We will not deliberately make a material change that unfairly removes the essential benefit of a product already purchased without considering appropriate remedies.
29. Changes to These Terms
We may update these Terms for future purchases.
Where a change materially affects an existing contractual relationship, we will not rely on a general right to make arbitrary changes simply because these Terms may be updated.
Any material change affecting existing customers will be handled fairly, taking account of the nature of the contract, the reason for the change and applicable consumer law.
The latest version date will appear at the beginning of these Terms.
30. Complaints
If you are dissatisfied with a product or service, please contact us first so we can try to resolve the issue.
Email: fefa@metodohoradeouro.com
Nothing in this clause prevents you from exercising statutory rights or using a legally available complaint or dispute-resolution route.
31. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living outside England and Wales, you may also benefit from mandatory rights under the law applicable in your country or jurisdiction that cannot lawfully be excluded by these Terms.
Nothing in this section is intended to deprive a consumer of mandatory legal protections available to them.
32. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
33. Entire Agreement
These Terms, together with:
- The relevant product or sales-page terms
- Our Refund Policy
- Our Privacy Policy
- Any other terms expressly presented as part of the purchase
form the contractual framework applicable to the relevant transaction.
Nothing in this section excludes representations or rights that cannot lawfully be excluded.
34. Contact Details
Golden Housekeeper Ltd
Trading through Método Hora de Ouro
Company Number: 16502368
Butters Farm Barn
Baughurst Road
RG26 5LL
United Kingdom
Email:
fefa@metodohoradeouro.com